What payment methods do you accept?

We accept the payment methods displayed at checkout. Available options may vary depending on your location and order.

How long does delivery take?

UK standard delivery is estimated at 2–5 business days after dispatch. Please also allow 1–3 business days for order processing.

Will I receive tracking information?

Where tracking is available, you will receive tracking details by email once your order has been dispatched.

Can I return my jewellery?

Returns may be available depending on the item and its condition. Please refer to our Return & Refund Policy for further information.

What if I receive a damaged or incorrect item?

Please contact us at info@theaurelle.com.uk as soon as possible with your order number and details of the issue.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We cannot guarantee that changes or cancellations can be made once an order has entered processing or been dispatched.

How can I contact The Aurelle?

You can contact us by email at info@theaurelle.com.uk or by phone at +44 20 7946 0958.

Where is The Aurelle based?

The Aurelle is a UK-based jewellery store.