Shipping policy

At The Aurelle, we aim to make your shopping experience simple and convenient. We carefully prepare every order before it is dispatched.

Order Processing

Orders are processed during our regular business days. Please allow 1–3 business days for your order to be prepared and dispatched.

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

UK Delivery

We currently offer delivery within the United Kingdom.

Estimated delivery time:

Standard Delivery: 2–5 business days after dispatch.

Delivery times are estimates and may vary due to circumstances outside our control, including carrier delays, public holidays, or adverse weather conditions.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms stated at the time of the offer.

Tracking Your Order

Where tracking is available, tracking details will be provided by email once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

Email: info@theaurelle.com.uk

Please include your order number so we can assist you.

Incorrect Delivery Information

Please make sure your delivery address is correct before completing your order. If you provide an incorrect or incomplete address, delivery may be delayed or additional arrangements may be required.