Refund policy

At The Aurelle, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us to discuss a return.

Returns

You may request a return by contacting us at info@theaurelle.com.uk.

Items must be returned in their original condition and, where applicable, with their original packaging and tags.

We reserve the right to assess the condition of returned items before approving a refund.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or worn. This may include earrings and other items where hygiene considerations apply.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible at:

Email: info@theaurelle.com.uk

Please include your order number and relevant details so we can assist you.

Exchanges

If you would like to exchange an item, please contact us at info@theaurelle.com.uk before sending anything back. We will advise you on the available options.