Privacy Policy

Last updated: 31 August 2026

At The Aurelle, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase through our website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Your name
Billing and delivery address
Email address
Telephone number
Order and transaction details
Information you provide when contacting customer support
Technical information about how you use our website

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Arrange delivery
Provide customer support
Communicate with you about your orders
Process payments
Improve our website and services
Prevent fraud, misuse, or security issues
Comply with applicable legal obligations

3. Payment Information

Payments may be processed through third-party payment providers. The Aurelle does not need to store your full payment card details when these are processed securely by the relevant payment provider.

Please review the privacy policy of your chosen payment provider for information about how it handles your payment information.

4. Cookies

Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage, and improve your shopping experience.

You may be able to manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

5. Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business, such as payment processors, delivery providers, website services, and technical service providers.

We do not sell your personal information as part of our ordinary business operations.

6. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your circumstances and applicable UK data-protection law, you may have rights relating to your personal information, including rights to access, correct, delete, or restrict certain uses of your information.

If you would like to make a privacy-related request, please contact us.

8. Third-Party Services

Our website may use third-party services to provide features such as payments, analytics, delivery, or other functionality. These providers may process information according to their own privacy policies.